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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/01/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
This website put up false information about me and my professional license including a phone number that I have never had. It falsely claims I treat asthma conditions which I do not. I believe this maybe connected to fraud or worse identity theft.Initial Complaint
01/30/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
As other have posted they solicit your information and then refuse to remove it; you are also unable to go into the profile to remove it (which is unlike similar platforms). Additionally, they allow defamatory reviews on their website even if they are reported after other platforms remove the same reviewsCustomer response
02/10/2023
I have not heard from the business in response to my complaint.Initial Complaint
01/26/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
CareDash posted my profile without my consent. They allowed a false review to be posted on their website for the last two years, despite my request to remove it. I have contacted them to let them know that the review was falsified information that could be proven that it was false. They have never sent any responses to my requests. Furthermore, as medical providers, we cannot fairly post any type of response online regarding reviews of patients, especially negative ones, as that would be a violation of privacy and doctor-patient confidentiality. This site is predatory towards medical professionals for this reason and should be court-ordered to be abolished. CareDash allows falsified reviews to be posted without any protection to doctors or regard for doctor-patient confidentiality.Initial Complaint
01/19/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
CareDash has created and posted on its website my profile as a therapist. It has done so without my knowledge or consent. I believe the purpose of this posting is to drive my prospective clients to BetterHelp, an online therapy platform, for referrals to other therapists who have agreed to participate with BetterHelp, or to therapists who participate with CareDash itself. I am not a participating provider with either CareDash or BetterHelp; therefore, it is impossible to seek my services through these providers.Further, the posted profile is incomplete and contains erroneous information, misrepresenting my practice areas. It also contains personal information. I am very concerned about this misrepresentation because it misleads potential clients and may implicate my ethical duties as a licensed therapist.CareDashs website (see last FAQ for Doctors) states that it will not take down postings of providers. Specifically, they say, Because the information listed on CareDash profiles is of interest to the general public, CareDashs policy is that we do not, under any circumstance, remove a profile. Accordingly, I do not have this option available to address my concerns.And no, I will not accept "logging on and changing my info" as a solution when I never agreed for my information to be on this website in the first place. I do not plan to use and demand my profile be removed immediately.
Business response
01/27/2023
Thank you for contacting CareDash via the BBB and letting us know about the inaccurate details on your profile.
The most efficient solution is for you to make edits and updates to your profile yourself. It's free and very easy, you just need to claim your profile and update the incorrect data: *****************************************.
While we provide information on healthcare providers and practices by aggregating information from various public sources, such as the *** Registry, it is most important to us that you and your practice are appropriately represented on CareDash. The information disclosed on the *** Registry are ****-disclosable and are required to be disclosed under the **** and the e**** amendments to the ****. There is no way to 'opt out' or 'suppress' the ***** record data for health care providers with active ***s. You can view the *** Registry information at this link in the "Special Note to HealthCare Providers" section: ******************************************************************************************************************
We usually pick up *** updates within 2 weeks. Many sites pick up this information and it will continue to propagate across the web. ********************************.Customer response
01/27/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The response from CareDash does not negate the fact that the business created a profile for me without my consent with misleading business information. For me to access the profile would to be utilizing a website/service that lies, which does not align with my values. I stand by my request to have the profile taken down.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Jessalyn
Initial Complaint
01/10/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I am a Licensed Marital and Family Therapist writing to inform you that a company, CareDash, is unfairly restricting my practice as a marriage and family therapist. They have listed my professional information on their website without my permission and refer anyone who checks my name to another company, BetterHelp, or to their own list of clinicians. I do not wish to work with CareDash or BetterHelp. CareDash refuses to take my name off their list, claiming it is public information. Thus, CareDash is falsely marketing my services to generate online traffic for BetterHelp or itself, ultimately resulting in the selection of BetterHelps participating providers or its own, rather than me. This is a restriction of trade that should be stopped immediately.Business response
01/27/2023
Thank you for contacting CareDash via the BBB and letting us know about the inaccurate details on your profile.
The most efficient solution is for you to make edits and updates to your profile yourself. It's free and very easy, you just need to claim your profile and update the incorrect data: *****************************************.
While we provide information on healthcare providers and practices by aggregating information from various public sources, such as the *** Registry, it is most important to us that you and your practice are appropriately represented on CareDash. The information disclosed on the *** Registry are ****-disclosable and are required to be disclosed under the **** and the e**** amendments to the ****. There is no way to 'opt out' or 'suppress' the ***** record data for health care providers with active ***s. You can view the *** Registry information at this link in the "Special Note to HealthCare Providers" section: ******************************************************************************************************************
We usually pick up *** updates within 2 weeks. Many sites pick up this information and it will continue to propagate across the web. ********************************.Initial Complaint
12/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Caredash has created a profile without my consent containing inaccurate information about me and my business. The information included in the profile is both outdate and inaccurate. The negative business impact includes discouraging potential clients from contacting me and redirecting their business to other clinicians or corporations who pay Caredash. There is also a risk to patient safety when inaccurate information is listed; if a patient currently under my care is experiencing a mental health or medical emergency and were to attempt to contact me through the Caredash profile (with the reasonable belief that this contact information was correct), they would not be able to reach me and it is conceivable that this patient could experience an adverse event including morbidity or death resulting from the misinformation. In the interest of upholding ethical business practices, patient safety, and public health I kindly request that the BBB force Caredash to remove my profile and compel Caredash to change their business practice to one in which a) providers must voluntarily create a profile to have it listed and b) providers have the ability to remove an unwanted or inaccurate profile upon request.Business response
01/27/2023
Thank you for reaching out to CareDash! Were sorry to hear that your information is misrepresented on our site.
We obtain information about providers from various public resources, including the *** Registry. If youre not someone whos practicing in a medical setting, we highly suggest you visit the *** Registry site and deactivate your ***. We usually pick up *** updates within 2 weeks.
We have successfully removed your profile, if you change your mind and wish to have the profile listed in the future please do not hesitate to reach out.Customer response
01/30/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Here is a screenshot of my profile on the *** Registry. It clearly does not match the profile created on CareDash under my name.
******************************* MD
Initial Complaint
12/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
CareDash created a profile for my psychotherapy practice without my consent and is spreading false information regarding my areas of focus and specialtys. This is unethical and I did not give my consent or approval for them to do so.Business response
01/27/2023
Thank you for reaching out to CareDash! Were sorry to hear that your information is misrepresented on our site.
We obtain information about providers from various public resources, including the *** Registry. If youre not someone whos practicing in a medical setting, we highly suggest you visit the *** Registry site and deactivate your ***. We usually pick up *** updates within 2 weeks.
We have successfully removed your profile, if you change your mind and wish to have the profile listed in the future please do not hesitate to reach out.Customer response
01/30/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************Initial Complaint
12/15/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
It was brought to my attention on 12/15/22 that my information is listed on CareDash.com.The information listed has been listed without my consent and contains outdated and incorrect info.Business response
01/27/2023
Thank you for reaching out to CareDash! Were sorry to hear that your information is misrepresented on our site.
We obtain information about providers from various public resources, including the *** Registry. If youre not someone whos practicing in a medical setting, we highly suggest you visit the *** Registry site and deactivate your ***. We usually pick up *** updates within 2 weeks.
We have successfully removed your profile, if you change your mind and wish to have the profile listed in the future please do not hesitate to reach out.Initial Complaint
12/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
CareDash has added incorrect professional information to their website without my consent. I believe they knowingly and fraudulently add therapist information to then funnel clients to tech related counseling services., prompting potential clients to sign up for a subscription-based service prior to connecting with therapists, who may or may not be accepting new clients. This is dangerous to both practitioners and clients. Furthermore, it may also lead to loss of revenue in future as clients will be incorrectly funneled to a third party website, instead of my private practice. I do not use, plan to use, or have access to my CareDash profile, and wish the profile be removed immediately.Customer response
12/25/2022
I have not heard from the business in response to my complaint.Business response
01/27/2023
Thank you for reaching out to CareDash! Were sorry to hear that your information is misrepresented on our site.
We obtain information about providers from various public resources, including the *** Registry. If youre not someone whos practicing in a medical setting, we highly suggest you visit the *** Registry site and deactivate your ***. We usually pick up *** updates within 2 weeks.
We have successfully removed your profile, if you change your mind and wish to have the profile listed in the future please do not hesitate to reach out.Initial Complaint
11/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
CareDash has added my information to their website without my consent and I believe they knowingly and fraudulently add therapist information to then funnel clients to tech related counseling services. This is dangerous to both practitioners and clients and is in no way adding to accessibility of high quality care. It may also lead to loss of revenue in future as clients will be incorrectly informed that I am not accepting new clients when in fact I do not use, plan to use, or have access to my caredash profile.Business response
11/15/2022
Thank you for contacting CareDash via the BBB and letting us know about the inaccurate details on your profile.
The most efficient solution is for you to make edits and updates to your profile yourself. It's free and very easy, you just need to claim your profile and update the incorrect data: https://www.caredash.com/portal.
While we provide information on healthcare providers and practices by aggregating information from various public sources, such as the *** Registry, it is most important to us that you and your practice are appropriately represented on CareDash. The information disclosed on the *** Registry are ****-disclosable and are required to be disclosed under the **** and the e**** amendments to the ****. There is no way to 'opt out' or 'suppress' the ***** record data for health care providers with active ***s. You can view the *** Registry information at this link in the "Special Note to HealthCare Providers" section: https://www.cms.gov/Regulations-and-Guidance/Administrative-Simplification/NationalProvIdentStand/DataDisseminatio
We usually pick up *** updates within 2 weeks. Many sites pick up this information and it will continue to propagate across the web. https://npiregistry.cms.hhs.gov/.
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